What Is Considered A Customer Service Job

What are the best Customer Service job titles for you and your squad? You've got a lot (Client Service, Customer Feel, Client Success, Customer Care, etc.) to choose from.

I reviewed 164 Customer Service job titles searched for by candidates (and employers!) to find the best titles for y'all to cull from. This mini-report is the latest affiliate in Ongig's series called Job Titles: The Definitive Guide.

Beneath you'll find:

What is Client Service? — Best practices on roles and department names.
Customer Service Org Nautical chart — The standard bureaucracy for Customer Service department positions
The Top 20 Almost Searched-For Customer Service Titles — A pie chart of the pinnacle 20 Customer Service positions that candidates search for on Google.
x Client Service Job Titles and Descriptions — A listing of the top ten Customer Service job titles and descriptions that employers request. Plus a bonus task description: Account Manager (could be customer service, or could be considered sales, depending on the company.)

What qualifies as a customer service job?

What is customer service? Here'southward a prissy definition by Salesforce:

"Customer service is the support you offering your customers — both before and after they buy and use your products or services — that helps them have an like shooting fish in a barrel and enjoyable experience with y'all. Offer amazing client service is important if you want to retain customers and grow your business."

Companies use many variations of "Client Service" task titles. Here are a few examples:

Customer Support (Workday uses)
Customer Success (Twitter uses)
Client Experience (Slack uses)
Customer Care (Lyft uses)
Customer Happiness (Nether Armour uses)
Customer Care (IBM uses)
Client Service (Robert Half uses)
Call Eye/Call Middle (SiriusXM uses)
Invitee Services (Google uses)
Customer Delight (Zomato uses)
Business Relationship (Linkedin uses)
Partner Support (Amazon uses)

The "customer service" role has evolved over the years too:

"The master deviation between service today and service 10 years ago is that customers look premium service to be congenital-in from the first sales or marketing interaction and comport through to the moment they enquire for help, mail-buy, and dorsum again."
(source: What is customer service? Definition, importance & tips, Zendesk)

What is customer success?

What is the deviation between customer supportand clientsuccess?

"Customer Success" titles (e.chiliad. Client Success Managing director (CSM)) have become a widely-used title for deject/SaaS companies. The CSM at a SaaS/Cloud visitor is the person who owns the account in one case sales has closed it. A CSM is critical considering the majority of acquirement from a SaaS customer comes from renewals and upsells. SaaS companies using Customer Success positions include:

DocuSign
Adobe
Okta
Slack

A SaaS company might still utilise "client service" as a role but information technology will likely be one that responds to customer request "tickets" in which a customer has a problem with the software. The customer success manager, on the other manus, will be the person having strategic calls with the client such equally a quarterly business review or renewal phone call.

What is an business relationship manager?

There can be a fuzzy line betwixt customer service and account management.

For example, the role "Account Manager" is virtually often a sales role that hunts for new concern (due east.g. Lenovo uses Global Business relationship Managing director for a "Proactive Solutions Selling" position). However, Account Manager is as well sometimes used as a client service/customer success role focused on supporting and growing an existingaccount.

Hither are a couple of Account Manager positions with a customer service/success aspect:

Pitney Bowes uses Customer Account Manager for a role that generally supports existing customers (while also supporting the sales team)
eBay uses Ad Solutions Business relationship Manager for a pre- and post-sales role to cultivate sellers on its platform;
Checkpoint Software uses Regional Business relationship Managing director to develop existing channel partnerships

To aid clarify when an Account Manager is more of a sales function, a best practice is to put "Sales" in the chore championship. Examples:

Google uses Sales Account Managing director to develop and grow; bureau relationships (office sales part retentivity).
Cerise Bull uses Sales Account Manager for growing existing shop business;
Century Link Sales Business relationship Manager to develop existing sales in a given territory.

Client Service Job Titles Hierarchy

Here'due south a typical org chart of Client Service position titles.

Chief Client Officeholder (CCO) – Chief Feel Officer, Master Client Officer, Primary Customer Service Officer
Vice President of Customer Service – Customer Service Executive, VP Client Experience, VP Client Services, SVP Global Customer Service
Director Customer Service – Client Feel Director, Manager of Client Services, Managing director of Implementation, Voice of the Customer
Customer Service Manager (CSM) – Client Success Manager, Telephone call Center Supervisor, Implementation Manager, Relationship Manager, Client Services Manager, Customer Feel Manager, Manager of Customer Success
Individual Contributors – Customer Service Representative, Call Centre Representative, Implementation Specialist, Customer Service Agent, Implementation Consultant, Client Intendance Representative, Customer Trainer, Support Specialist, Customer Advocate
Entry Level – Customer Service Banana, Customer Success Intern, Trainee Technical Support, Customer Service Trainee

Here's a longer listing of titles by each row of the pyramid with little more texture on each:

Job Titles for Customer Service Leaders

Hither are the top x titles I found candidates and employers using for Customer Service leaders:

Chief Customer Officeholder (CCO) (Hubspot uses). Interesting note: Only 10% of companies with $20 one thousand thousand or more in sales uses the CCO title; source: Tomasz Tunguz
Primary Experience Officeholder (CXO) (Northwell Health)
Chief Client Officer
Master Customer Service Officer
Head of Customer Offset (Uber uses)
Caput of Global Client Service
Head of Client Success (Asana uses)
Chief Experience Officer
Caput Global Customer Service (Wayfair uses)
Head of Client First (Okta uses)

VP of Client Service Titles

Hither are the meridian 12 titles I found candidates and employers using for Customer Service Vice President titles:

Vice President Customer Service (eBay uses)
Customer Service Executive
VP Customer Feel
VP Client Services
Customer Operations Executive
VP of Client Success
Vice President of Client Success
SVP Client Direction
Client Experience Executive
Customer Solutions Executive
SVP Global Client Service (PayPal uses)
Senior Vice President Customer First (Okta uses)

Director of Customer Service Titles

Here are the elevation 11 most used Client Service manager titles:

Customer Service Managing director
Client Experience Director
Director of Client Services
Managing director of Implementation
Director of Client Service
Voice of the Customer
Member Services Managing director
Managing director of Guest Services
Customer Success Squad Lead (Asana uses)
VP Client Human relationship Manager
Senior Manager Customer First (Okta uses)

Customer Service Manager Titles

There are numerous Customer Service Manager alternative titles to utilise. Here are the meridian 18 I establish candidates and employers using:

Client Service Manager (CSM)
Customer Success Manager
Phone call Center Supervisor
Relationship Manager
Client Services Managing director
Relationship Director
Implementation Director
Customer Service Supervisor
Customer Care Director
Guest Services Manager
Manager of Customer Success
Client Care Director
Partner Support Director
Services Account Manager
Dedicated Customer Service Manager (Asana uses)
Member Services Manager
Regional Manager Customer Success (Linkedin uses)
Customer Delight Manager (Zomato uses)

Individual Contributor Customer Service Titles

When you get to the individual correspondent level of Customer Service positions, there is more than granularity. Here are the top 25 I found candidates and employers using:

Client Service Representative
Telephone call Centre Rep
Implementation Specialist
Customer Service Agent
Implementation Consultant
Customer Care Representative
Support Specialist
Client Advocate
Phone call Eye Rep
Customer Service Acquaintance
Client Service Representative
Client Advocate
Client Engineer
Guest Services Agent
Guest Services Coordinator
Customer Service Adept
Customer Service Rep
Customer Service Engineer (HPE uses)
Customer Experience Specialist
Customer Care Specialist
Customer Service Expert (Salesforce uses)
Customer Happiness Amanuensis
Customer Success Architect
Customer Experience Amanuensis
Customer Success Specialist (Twitter uses)

Entry-Level Client Service Chore Titles

Examples of entry-level Customer Service titles include:

Client Service Trainee
Entry Level Client Service Intern
Customer Success Intern
Client Service Assistant
Customer Experience Intern
Trainee Client Support

Top Customer Service Job Titles (Candidates)

Below is a listing of the acme 20 Customer Service task titles based on Google queries we found on ahrefs.

Customer Service Representative is the #1 searched-for job by candidates and is too the #ane most requested client service chore description by employers (meet Top 10 listing below).

pie chart of top customer service job titles

Top x Client Service Job Titles and Descriptions (Employers)

Beneath are the top 10 Customer Service Job Description titles employers request on Google, co-ordinate to ahrefs.

I've included a brief description for each also as the # of job championship searches per month by employers.

Customer Service Representative

A Client Service Representative, besides commonly called a Customer Service Agent or Customer Intendance Representative is a customer-facing employee who receives calls, manages complaints, and answers client requests. A Customer Service Agent is likewise responsible for:

Solves customer issues
Helps achieves customer goals
Sends client communications

# of job title searches per calendar month: 2,700; Customer Service Agent: 150; Customer Intendance Representative: 100

Customer Service Manager

A Customer Service Manager supervises a team of client service employees. A Customer Service Director facilitates customer growth and effect resolution. Other responsibilities of a Client Service Manager include creating customer service procedures, documenting policies and standards, and set clear customer goals.

# of task title searches per month: ane,000; Customer Success Manager: 500; Customer Service Supervisor: 300

Call Eye Representative

A Telephone call Center Representative maintains client databases, fields client calls, and resolves bug. Other tasks of a Call Center Representative include:

Troubleshooting for clients
Adding product features for customers
Finding solutions for clients

# of job title searches per month: 400

Relationship Director

A Relationship Manager, popular in the banking industry, is responsible for setting up client meetings, looking for potential new customers, and staying up to appointment on regulations. A Relationship Managing director is commonly called a Client Services Manager or Client Relationship Manager. Duties of a Relationship Manager may also include assessing client needs, conducting customer satisfaction reviews, and document action plans.

# of job championship searches per calendar month: 400; Customer Services Manager: 250; Client Human relationship Managing director: 150

Support Specialist

A Support Specialist is a link betwixt a visitor's service or production. A Support Specialist is tasked with:

Managing client complaints
Providing technical support
Supplying product information to clients
Analyzing customer needs
Opening new customer accounts

# of chore title searches per month: 300

Call Center Manager

A Phone call Eye Manager leads a staff of telephone call center support agents. A Phone call Center Manager is responsible for managing the twenty-four hours to day operations of a call center and improving call middle processes. A Call Centre Manager besides recruits and trains new employees, and tracks their productivity. Managing phone call center budgets is also a task of a Call Center Manager.

# of job title searches per month: 250; Telephone call Center Supervisor: 200

Implementation Specialist

An Implementation Specialist or Implementation Consultant supports a customer afterward their purchase of a product or service. The main duties of an Implementation Specialist include:

Managing the implementation of a product or service
Configuring and setting up a product or service
Managing the project schedule
Preparation clients on a new arrangement or product

# of job title searches per calendar month: 250; Implementation Consultant: 100

Chief Customer Officer

A Main Client Officer leads the customer service team in an arrangement. A Chief Client Officeholder creates systems to better customer service and the customer'south experience. A Chief Customer Officer also develops employee training programs related to optimal customer feel. The Chief Client Officer works with the senior management team to solve customer problems and create long term plans for customer retention.

# of job title searches per month: 150

Client Services Director

A Client Services Director leads a team of client back up representatives. Summit tasks of a Client Service Manager include:

Managing customer back up workflow
Creating a customer service strategy and goals
Auditing employee performance
Leading client relationship meetings

# of job title searches per month: 150; Client Service Manager: 100

Customer Abet

A Customer Advocate studies customer needs and provides support to their customers. A Customer Abet helps satisfy customer needs and maintains an open line of advice with clients. A Customer Advocate also manages issue resolution and provides recommendations for improving customer service.

# of chore championship searches per calendar month: 100

Business relationship Manager

An Account Manager is a link between the sales and client service teams in a visitor. The duties of an Account Managing director are:

Manages sales relationships with customers
Maintains existing client relationships
Understands client demands
Identifies new sales opportunities for existing clients
Establishes customer budgets

# of job title searches per month: 4,400

Creative Customer Service Chore Titles

There are some quite funny job titles for Customer Service. One startup calls their Customer Back up people "Consultants" and their managers "Coaches". Here are a few other artistic customer service job titles.

Master Chatter Telephone call Centre Manager
Geek Squad Amanuensis (Customer Service Agent)…Best Buy uses Geek Squad Agents to repair and upsell clients
Genius (Customer Service Person)…Apple tree uses it at Apple Shop
Happiness Hero (Customer Service Representative)…Buffer
Caput of Customer Wow (Caput of Customer Service)

Give thanks you, Customer Service Job Title Experts!

In addition to the sources cited above, special cheers to these experts on Customer Service titles:

Swetha Ameresan'south article on What Exactly Does a Customer Service Rep Do?
Peter Jones' article on 6 Skills You Demand to Go a Call Center Representative
Total Job's Relationship Manager job description
Study.com's article on Customer Support Specialist: Job Duties & Career Info
Daniela Puzzo's article on seven Things Great Call Center Managers Exercise Every Day
Steve McDonnell's commodity on Implementation Specialist Task Description
Swetha Ameresan'due south article on How to Become the Master Client Officeholder (CCO)
Nandini Jammi'due south commodity on What Is a Client Advocate?
What is customer service? Definition, importance & tips (by Courtney Gupta)

Why I wrote this?

My squad and I share this inquiry on Client Service chore titles to help you optimize your own titles. This supports our mission to transform job descriptions. Bank check out Ongig.com to learn more.

June 3, 2020 past in Job Titles

Source: https://blog.ongig.com/job-titles/customer-service-job-titles-with-descriptions/

Posted by: orvisbrimee.blogspot.com